Customer Care Representative

Customer Service Representative

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE : Serve as the primary point of contact for customers, sales representatives, and internal teams within an assigned geographical region. Responsible for timely and accurate processing of purchase orders, service issues, and order-related inquiries, ensuring exceptional customer support throughout the order lifecycle.

ESSENTIAL FUNCTIONS

• Accurately process all incoming customer purchase orders and amendments related to product or delivery schedules.
• Act as the single point of contact for all order-related questions, service issues, and warranty / freight claims within your assigned region.
• Communicate directly with customers, sales reps, and product application specialists to resolve discrepancies and clarify order requirements.
• Coordinate required delivery dates with the scheduling team to meet customer expectations.
• Work closely with the transportation department to finalize shipping details and ensure all documentation reflects accurate, up-to-date information.
• Follow up daily on open issues and proactively communicate status updates to all relevant parties.
• Verify that orders comply with customer contract guidelines and internal company policies.
• Manage and respond to all incoming emails and phone calls related to customer service within the designated region.
• Process payments for labor associated with product repairs or installation of replacement items.
• Perform other responsibilities as requested to support business objectives.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience Associates degree or equivalent experience (minimum 2 years) preferably in a computerized environment, with emphasis on customer service and data entry. Skills and Abilities

Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.