Senior Manager of Payment Operations

Overview

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The Senior Manager of Payment Operations is responsible for overseeing and managing all aspects of check, Automated Clearing House (ACH), Bill Pay, Zelle and wire transaction processes within the Credit Union. The Senior Manager leads a team of Payment Operation Specialists ensuring seamless and efficient payment processing while maintaining the highest level of accuracy and compliance to relevant regulations and policies. The Senior Manager is responsible for providing focus to optimizing payment workflows to enhance the overall performance of the department.

What you will do here

• Payment Processing Management : Oversee and manage the end-to-end payment processing for checks (paper and digital / MRDC), ACH, Bill Pay, and Wire transactions. Maintain insight into the delegation of workload to maximize production and collaboration of payment operations teams. Ensure that payment activities are executed accurately, timely, and adhere to daily deadlines set by federal and local agencies. Identify opportunities to streamline payment processes and procedures, providing focus to improvement of operational efficiency. Partner with Payment Operations leadership to update and implement procedure changes as necessary.
• Leadership and Team Management : Provide leadership, guidance, and ongoing development to a team of payment operation specialists, as well as payment operations leadership. Foster an environment of engagement, collaboration, accountability, and continuous improvement to promote employee satisfaction and retention. Establish and communicate clear performance expectations, while conducting regular evaluations with direct reports. Prepare and communicate regular reporting of payment processing metrics and KPIs for senior leadership.
• Risk Management and Compliance Adherence : Monitor and assess risk associated with payment operations and implement effective risk strategies, in collaboration with key internal stakeholders and vendors. Stay updated on industry regulations and best practices related to payments, implementing procedures changes as necessary. Conduct routine self-audits of the Check, ACH, Wire department, as well as providing participation to audits conducted by Compliance teams. Develop and implement contingency plans for payment operations to ensure business continuity during unexpected interruptions.
• Vendor and Financial Institution Relations : Partner with Operations Program Managers to maintain vendor relationships, making suggestions for improvements as necessary. Build and maintain relationships cross-functionally within the organization.
• Other related duties as assigned.

What you will need

We are proud to be an EEO / AA employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit : http : / / www.desertfinancial.com / careers.

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