Solutions Center Representative Technical Products

Job Description

Job Description

Salary : $22- $27 p / h

Title : Solutions Center Representative Technical Products

Hours : Full-time, 7am-4pm MST

Location : Midvale, UT (On-site with occasional remote flexibility) #LI-Onsite

Reports to : Solutions Center Manager

Compensation : A salary range of $22-$27 per hour, depending on candidate experience.

Our Benefits :

• Comprehensive Healthcare Coverage : Medical, dental, and vision plans with BioLite covering 90100% of monthly premiums, depending on plan selection. Plus life and disability insurance.
• 401(k) with Employer Match : We help you invest in your future through a company match on your 401(k) contributions.
• Paid Time Off : Paid holidays, vacation, sick time, and family leave to support work-life balance.
• Equity & Bonus Opportunities : Community bonus plan and stock option eligibility for all full-time employees.
• Adventure Stipend (after two years) : Matched vacation and PTO to go on an adventure that aligns with BioLite's mission of bringing energy everywhere whether that's outdoor recreation, climate action, or social impact.
• Employee Referral Program : Help us find great teammates and earn rewards for successful referrals.
• Employee Product Discount : Employees enjoy generous discounts on BioLite and Goal Zero products.

This Role :

We're looking for a technically experienced, fast-learning Customer Support professional to join BioLite's Solutions Center team. You'll provide exceptional service to customers using BioLite's growing portfolio of energy and outdoor products.

This is a high-volume, high-accuracy position, ideal for someone who enjoys digging into technical details, troubleshooting real-world product challenges, and managing a steady flow of support inquiries with efficiency and care. You'll operate with a high level of autonomy, balancing speed and empathy to deliver an outstanding customer experience. You'll help customers get the most out of BioLite's and Goal Zero's energy technologies, ensuring every product experience reflects our mission to bring energy everywhere.

You Will :

You Have :

To Apply :

About BioLite & Goal Zero :

BioLite and Goal Zero have joined forces to power life, anywhere. Together, we provide clean energy solutions that serve two distinct but connected markets : families living in energy poverty and outdoor adventurers looking for fuel-independent power and light.

From solar panels and portable power stations to cookstoves and lighting systems, our technologies help people cook, charge, and stay connected whether at home, on the road, or off the grid. Rooted in innovation and driven by impact, we're building a future where renewable energy is accessible to all.

We believe in a bright and safe future and that includes life at work. BioLite and Goal Zero are proud to be an equal opportunity workplace where everyone is encouraged to show up as their full selves. We know that inclusion makes our solutions better and our team stronger.

Studies show that women and people of color are less likely to apply for jobs unless they believe they can meet every detail in the job description. We want to find the best candidate for the job and recognize that may come from a combination of knowledge, skills and experience not listed in the current role requirements. If interested, we encourage you to apply and connect your background and skill set to this role.