Mortgage Closing Manager

HOPE Overview

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at

Title : Mortgage Closing Manager

Department : Mortgage

Reports To : SVP, Mortgage Operations

Supervises : Mortgage Closing Team

Job Classification : Full-time, Exempt

Location : Birmingham, AL, Hybrid

Job Summary

The Mortgage Closing Manager is responsible for overseeing the final stages of the mortgage process. They are tasked with coordinating with various stakeholders, including loan officers, underwriters, title companies, and attorneys, to ensure a smooth and timely closing. Their attention to detail is essential as they meticulously review loan documents, verifying accuracy and completeness to prevent any potential delays or discrepancies. Throughout the process, they serve as a primary point of contact for clients, addressing questions and concerns to provide support and clarity. Their ultimate goal is to facilitate a seamless closing experience for both the borrower and the lender while ensuring compliance with regulatory standards and guidelines.

Responsibilities :

• Lead a team of mortgage closers, providing guidance and support to ensure smooth operations.
• Develop and implement strategies to optimize the closing process, improving efficiency and customer satisfaction.
• Train and mentor team members to enhance their skills and knowledge in mortgage closing procedures.
• Act as a liaison between upper management and the closing team, communicating goals, objectives, and performance metrics.
• Oversee the allocation of resources and workload distribution within the team to meet deadlines and achieve targets.
• Implement quality control measures to ensure accuracy and compliance with regulatory standards.
• Handle escalated issues and resolve conflicts within the team or with external stakeholders.
• Continuously assess and improve closing procedures and workflows to streamline operations and reduce errors.
• Foster a positive and collaborative work environment that promotes teamwork, innovation, and professional growth.
• Represent the closing department in meetings, presentations, and negotiations with clients, vendors, and other departments.
• Other duties as assigned
Qualifications :
• Required

High School or equivalent

Bachelor's degree preferred

Key Competencies & Skills :

Work Environment :

Comprehensive Benefits Package :

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.