Customer Success Advisor

A company is looking for a Customer Success Advisor responsible for building strong relationships with customers and optimizing their product usage.

Key Responsibilities

Establish consultative relationships with customers to increase product utilization and expansion

Analyze churn indicators and implement activities to enhance customer retention

Identify upsell opportunities and document customer feedback for leadership

Required Qualifications

Bachelor's degree with a minimum of 2 years of relevant experience in customer success, sales, or account management

Strong customer success values and passion for improving the customer journey

Analytical and process-oriented skills for prioritizing customer interactions

Experience in making data-driven decisions to enhance customer satisfaction

Salesforce and G Suite product knowledge preferred