Restorations Operations Manager

Operations Manager

The Manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service within the restoration industry. The Operations Manager will be required to manage the franchise staff and foster an environment where all employees practice accountability, reliability, and proactivity in their approach. Specifically, the incumbent will focus on service excellence as a priority with all existing clients, continuous growth in the acquisition of new client accounts, and ongoing resources devoted to internal people development. This position has the potential to assume an equity position within the company.

Responsibilities

• Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives
• Establish and communicate clear standards of performance and budgets for each business unit and / or client account
• Effectively enforce project and performance standards to ensure high quality of customer satisfaction
• Supervise and manage project work to comply with assigned deadlines / schedules
• Manage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client's wellbeing
• Conduct regular one-on-one meetings with managers to review key deliverables and actual performance relative to projected expectation
• Interface with insurance adjusters on mitigation claims and provide documentation required to support the claim including pictures, sketches, dry logs and detailed Xactimate estimates

Qualifications