Bilingual New Enrollments Specialist

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Join to apply for the Bilingual New Enrollments Specialist role at AutoPayPlus

About Our Company

AutoPayPlus (APP) is a Company that helps everyday people improve their financial lives. Utilizing proprietary technology that simplifies and automates financial well-being, AutoPayPlus has helped more than 300,000 people over the past 20 years.

About Our Company

AutoPayPlus (APP) is a Company that helps everyday people improve their financial lives. Utilizing proprietary technology that simplifies and automates financial well-being, AutoPayPlus has helped more than 300,000 people over the past 20 years.

Job Purpose

A Bilingual New Enrollments Specialist is crucial to the Nationwide Enrollment Team. The primary responsibility of a Bilingual New Enrollments Specialist is to facilitate and execute new enrollments with exceptional accuracy and customer service. The Bilingual New Enrollments Specialist role is pivotal in upholding APP operational best practices, ensuring they align with our core values of Above & Beyond, Do the Right Thing, Innovation, Team, We Care, and Work Ethic. This role must always provide a five-star member experience every day.

Responsibilities

Duties and responsibilities of the position include but are not limited to the following :

Process new enrollments from various sources, ensuring accuracy and completeness.

Prioritize tasks and projects effectively under pressure.

Commit to a 100%-member satisfaction service goal. Ensure excellent service standards and maintain high customer satisfaction.

Develop Brand Loyalty by creating personal connections with members on service calls

Adhere meticulously to established protocols for efficient workflow.

Achieve and surpass monthly enrollment objectives.

Collaborate with colleagues to assist and manage inquiries from prospective members.

Maintain data integrity and security, upholding strict confidentiality standards.

Be a team player, proactively contributing to a positive and supportive work environment.

Uphold professionalism, accuracy, trustworthiness, and service delivery with exceptional five-star member experience daily with all assigned other tasks.

Collaborates and provides support to the other departments within the company.

Systems used for role

Proprietary company software database, AutoPayPlus' Customer Relationship Management software, Outlook, and Microsoft Teams.

Qualifications

The position generally requires an individual to have the following qualifications :

Must be able to communicate professionally in English and Spanish.

High School Diploma or GED required.

Customer service and data entry experience.

Proficiency in Microsoft Word and Excel, as well as experience with Proprietary company software databases and customer ledgers, AutoPayPlus' Customer Relationship Management software.

Ability to thrive in a fast-paced environment and meets deadlines consistently.

Excellent communication and interpersonal skills.

Strong teamwork and collaboration abilities.

Working conditions

The work is performed in an office setting and work one weekend per month.

Physical Requirements

The position is not physically demanding. The role involves continuous periods of sedentary work including repeated motions of wrists, hands, and fingers for working on a computer keyboard.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

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