Lead Surgical Scheduler, Patient Service Rep - Urology

Job Description

Essential Job Functions :

• Responsible for greeting patients / family, scheduling patient appointments, scheduling surgeries / procedures outside of Summit facilities, using EpicCare Link or other surgical center portals / processes. Ensure appropriate action was taken in a timely manner. Coordinates surgical schedules with device reps as needed.
• Answer the telephone promptly and dealing with callers needs quickly. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette.
• Schedules future appointments, tests, and completes referrals as ordered by the physician.
• Maintains communication resources, i.e., on-call schedule, MD phone numbers and beeper numbers.
• Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.
• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available.
• Ensures patient has appropriate appointments scheduled based on treatment plan; Schedules post-operative exams within surgery specific.
• Schedules imaging and lab studies and confirms completion in staging patient for surgery.
• Prepares patient with pre-surgery instructions.
• Ensures prior authorization in place and matches ordered procedure and coordinates authorization status.
• Reconciles encounters daily according to policy and guidelines.
• Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services.
• Performs various clerical duties including faxing, photocopying, filing and mailings.
• Obtains, verifies, and updates patient information; maintains confidentiality according to policies.
• Accurately completes any / all necessary forms for the patients.
• Respects patient's rights by knocking on the door, calling patient by name, and identifying self before entering the patient's room.
• Establishes and maintains a positive working relationship with physicians and nursing staff
• Protects the privacy and confidentiality of patients and employees.
• Communicates any problems, equipment concerns or issues promptly to the Department Supervisor or Manager.

General Job Functions :

Environmental Risks :

Education, Certification, Computer and Training Requirements :

Physical Job Requirements :

Travel :

Pay Range : $19.28 - $23.61 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.