IT Support Specialist - Application Administrator, Information Technology (HYBRID ELIGIBLE) (Las Vegas)

Job Posting : It Support Specialist - Application Administrator

The University of Nevada, Las Vegas invites applications for IT Support Specialist - Application Administrator , Information Technology (HYBRID ELIGIBLE) [R0147745].

Role of the Position

The IT Support Specialist - Application Administrator is responsible for the deployment, configuration, maintenance, and reliable operation of enterprise applications at UNLV. This position serves as the primary point of contact for application support, ensuring optimal performance, security, and accessibility.

In addition to daily operational support, the role plays a strategic part in advancing service delivery by actively engaging with end-users and departments to understand their evolving needs. The incumbent ensures that applications are not only maintained but continuously optimized to meet the functional, academic, and administrative goals of the university. Through collaboration, proactive service improvement, and user-centric application management, this position supports the broader mission of delivering technology solutions that enable institutional success.

Some of the applications the incumbent will administer are the Microsoft Endpoint Configuration Manager, e-signature and document retention platforms. This involves configuring these tools, managing updates, overseeing security compliance, and ensuring they meet institutional requirements for efficiency, security, and compliance.

This position has a broad scope, engaging with users across the university and collaborating with IT and administrative departments to ensure that technology aligns with business needs and drives continuous improvement.

Customer Service Expectations : This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will : listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.

Flexible Work Hybrid Eligible (Up to 2 days per week)

This position has flexible work scheduling options available, including hybrid work arrangements to include up to two (2) days per week based on acceptable performance and organizational needs after six (6) months of employment in alignment with the UNLV Flexible Work Policy for Flexible Work Arrangements at UNLV (subject to approval).

Profile of the Office of Information Technology

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff.

As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV's broad community with empathy, which is a key to our success.

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

Minimum Qualifications

This position requires an earned Bachelor's Degree from an accredited college or university as recognized by the United States Department of Education and / or the Council on Higher Education Accreditation (CHEA) and a minimum of three (3) years of related professional experience.

Experience in a higher education environment and one (1) year of supervisory experience is preferred. In addition, ITIL Foundation or equivalent certification, Microsoft, AWS, or similar vendor certifications (e.g., Azure Fundamentals, AWS CCP), and Security+ or other security-related certifications are preferred.

Credentials must be obtained prior to the start of employment.

Applicants must be authorized to work in the U.S. without visa sponsorship.

The incumbent must have specific skills and knowledge in the following areas :

Knowledge

Application lifecycle management

IT infrastructure fundamentals (servers, networks, storage)

Role-based access control and security practices

Microsoft Endpoint Configuration Manager (MECM) administration and its role in enterprise endpoint management

Software packaging and deployment techniques for managing endpoint updates

Cloud platforms (AWS, Azure, Google Cloud)

ITIL framework and ITSM practices

API integration and scripting

Electronic Signature platform administration

Document Retention platform administration

Skills

Application troubleshooting and technical analysis

Documentation and reporting

Customer support and communication

Endpoint update workflows and packaging using tools such as MECM

Scripting in PowerShell / Python / Bash

SQL and database interaction

Use of monitoring and analytics tools

Packaging and deploying software via automation platforms

Abilities

Analyze technical issues and identify root causes

Communicate technical information clearly to non-technical users

Prioritize tasks and manage multiple applications simultaneously

Lead application support projects or initiatives

Develop process improvements for IT services

Commitment to Campus Values

A successful candidate will contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

Salary

Salary range for this role is 76,100 to 80,700. Unable to offer more than stated salary range.

Benefits of Working at UNLV

Comprehensive retirement plan with 100% match

Flexible work schedule (subject to approval)

Competitive total rewards package including :

Paid time off, sick leave, and holidays

Excellent health insurance including medical, dental and vision

Comprehensive retirement plans and voluntary benefits programs

No state income tax for Nevada Residents

Tuition discounts at Nevada System of Higher Education (NSHE) schools

Tuition discounts for spouses, domestic partners, and dependents

Employee recognition and appreciation programs

Connect with colleagues with shared interests

Personal and professional development opportunities

UNLV athletics ticket discounts

Statewide employee purchase program discounts

RebelCard discounts on and off campus

Wellness programming for all UNLV faculty and staff at no cost

A comprehensive onboarding program, Rebels : Onboard

Opportunity for career advancements to leadership roles

How to Apply

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications