Are you passionate about problem-solving and providing top-tier support? This Florida-based MSP is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You'll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.
We'll Provide :
- Robust benefits package including health insurance, dental, 401K, PTO and holidays
- Salary range of $55,000-$65,000
- A set schedule of 8 : 45am-5 : 15pm to help promote work / life balance
- Support / mentorship from supervisors and other team members
- Opportunities for continued growth and learning
What You'll Do :
Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficientlyTroubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing systemBuild and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessibleFacilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout designCollaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutionsAssist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support ManagerSkills You'll Need :
Valid license and reliable transportation3-5 years of professional in-office experienceAt least 2 years of technical support experience (SaaS experience preferred)Strong understanding of the technical support role in a call center environmentExperienced troubleshooting and problem solving skillsStrong verbal and written communication skillsNice to have : Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQLTo apply, please submit your resume through our website or get a head start on our application and aptitude testing process.
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