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Technical Support Representative
Technical Support RepresentativePeopleSharp • Orlando, FL, US
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Technical Support Representative

Technical Support Representative

PeopleSharp • Orlando, FL, US
13 days ago
Job type
  • Full-time
Job description

Are you passionate about problem-solving and providing top-tier support? This Florida-based MSP is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You'll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.

We'll Provide :

  • Robust benefits package including health insurance, dental, 401K, PTO and holidays
  • Salary range of $55,000-$65,000
  • A set schedule of 8 : 45am-5 : 15pm to help promote work / life balance
  • Support / mentorship from supervisors and other team members
  • Opportunities for continued growth and learning

What You'll Do :

  • Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently
  • Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system
  • Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible
  • Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design
  • Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions
  • Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager
  • Skills You'll Need :

  • Valid license and reliable transportation
  • 3-5 years of professional in-office experience
  • At least 2 years of technical support experience (SaaS experience preferred)
  • Strong understanding of the technical support role in a call center environment
  • Experienced troubleshooting and problem solving skills
  • Strong verbal and written communication skills
  • Nice to have : Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL
  • To apply, please submit your resume through our website or get a head start on our application and aptitude testing process.

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    Technical Support Representative • Orlando, FL, US

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