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Business Operations Technician

Business Operations Technician

W.R. BerkleyBirmingham, AL, US
30+ days ago
Job type
  • Full-time
Job description

Business Operations Technician

Berkley Industrial Comp provides best in class workers' compensation insurance solutions to high hazard industries. BIN's mission is to provide an unparalleled customer experience within the high hazard workers' compensation market. BIN achieves its mission by focusing on the following core values :

  • Integrity character without compromise
  • Agility flexible and collaborative
  • Expertise knowledge and skill
  • Ingenuity solution and future focused
  • Tenacity responsiveness with a high degree of determination

This role is critical to Berkley Industrial Comp's (BIN) pledge of providing exceptional customer service. The role requires individuals to develop a working knowledge of each BIN department and utilize strong communication skills when resolving questions from external customers. BIN's goal of creating a "one-stop-shop" service platform requires empowering the Business Operations Technicians to accurately support the organization's objectives through critical technical support.

Key functions include but are not limited to the following :

  • New / Renewal Client Onboarding
  • Welcome Call
  • Explanation of RAMP / RESOLUTION Service Expectations
  • Introduce Key Contacts at BIN
  • Verify customer contacts
  • Explain payment plan / responsibilities
  • Collaborate with BIN's RAMP team to create custom service plans for policy holders
  • Act as subject matter experts of BIN processes and systems
  • Create and review online first notice of injury reports and collaborate with RESOLUTION Specialists
  • Provide technical support to BIN's underwriting department through completion of policy issuance, policy endorsements and other critical policy-related changes
  • Manage regulatory challenges for BIN's RESOLUTION and UW departments, examples include :
  • Proof-of-coverage issues
  • Claim-related data feed errors
  • Ensure state regulations and annual filings are completed for both RESOLUTION and UW operations
  • Ensures incoming communications are properly identified and routed correctly
  • Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts
  • Serve as primary point-of-contact for external customer questions, both policy and claims-related

    • Bachelor's degree preferred

    1-3 years' customer service experience preferred

    Strong analytical skills

    Excellent critical thinking skill set

    Proficient with MS Office products (Word, Excel, Power BI)

    Ability to adapt to unfamiliar situations

    Demonstrate strong attention to detail and ability quickly

    Positive "find a way" attitude to multi-task

    Ability to work with a team with one unified goal

    The company is an equal employment opportunity employer.

    We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

    Sponsorship not Offered for this Role

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    Technician • Birmingham, AL, US