Collections Specialist

Job Description

Job Description

We are seeking a motivated and detail-oriented Collections Specialist to join our banking client’s remote financial operations team. This role is responsible for managing delinquent accounts, maintaining compliance with federal and state regulations, and providing exceptional customer service while achieving performance and recovery goals. The ideal candidate will have strong experience in collections within a large bank or financial institution and demonstrate the ability to work independently in a fully remote environment.

• Key Responsibilities :
• Manage a portfolio of delinquent consumer or commercial accounts, performing outbound and inbound collection calls to resolve past-due balances.
• Negotiate repayment arrangements, payment plans, and settlements in alignment with company policies and regulatory guidelines (FDCPA, CFPB).
• Accurately document all customer interactions and account activity within the bank’s collection management system.
• Maintain up-to-date knowledge of banking regulations, internal procedures, and compliance standards.

Company Description

Who We Are :

Peyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.

What We Do : We innovate. We understand. We collaborate. We move forward. We get IT done.

How We Do It :

We partner with world-class organizations that offer exciting career paths to their employees.

We cultivate relationships with the best and brightest talent in the marketplace.

We leverage technology in a way that is helping to redefine the staffing industry.

Our Results : We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.

Company Description

Who We Are : \r\nPeyton Resource Group (PRG) has a 20-year track record of delivering real results for our clients. With offices in Dallas, San Antonio and Austin, PRG is an innovative industry leader utilizing the latest technology to drastically reduce the time-to-hire problem plaguing most companies today.\r\nWhat We Do : We innovate. We understand. We collaborate. We move forward. We get IT done.\r\n\r\nHow We Do It : \r\nWe partner with world-class organizations that offer exciting career paths to their employees.\r\nWe cultivate relationships with the best and brightest talent in the marketplace.\r\nWe leverage technology in a way that is helping to redefine the staffing industry.\r\nOur Results : We solve today's critical staffing challenges, while delivering best-of-class professionals to our clients.