Dental Patient Care Representative

Dental Clinic Administrator

Austin Family Health Center - CHICAGO, IL

South Family Health Center - BERWYN, IL

Department : Dental Department

Job Summary

Responsible for greeting and registering all incoming patients in clinic setting and via the telephone. Schedules patients, collects co-pays and monies charged for services rendered and handles all patient inquiries.

Essential Duties and Responsibilities

• Greets patients, staff, vendors, and visitors.
• Registers all patients, in clinic setting, and via telephone.
• Obtains and records specific vital statistics and financial information in Dental Departments electronic medical records and billing system.
• Ensures all patient registration forms are copied into the EMR, which includes the patients name, date of birth, social security number, Public Aide numbers, policy and group numbers for commercial insurance and copies insurance card (front and back) & photo ID.
• Verifies patient demographic information and insurance billing method at each visit.
• Identifies patients who hold insurance that PCC does accept or are uninsured, referring appropriate patients to the financial counselor as necessary.
• Places correct registration forms / consent in appropriate provider bin after registration has been completed.
• Answers the telephone directing calls to appropriate areas or takes messages and relays them to the appropriate staff member as necessary.
• Confirms patient appointments for the following day.
• Maintains provider appointment scheduling system including any cancellations and rescheduling that should occur, as directed by team lead, or clinic administrator.
• Processes all releases for medical / dental information ensuring appropriate consents are completed, adhering to PCCs HIPAA and privacy guidelines.
• Maintains transaction receipts for all monies generated by clinic and provider.
• Distributes and collects surveys as directed.
• Maintains a neat and orderly work area.
• Performs other duties as assigned.

Qualifications

Experience / Training :

Physical Demands :

Other Skills :