Talent.com
Bronze Customer Order Specialist

Bronze Customer Order Specialist

Houston StaffingHouston, TX, US
15 days ago
Job type
  • Full-time
Job description

Customer Order Specialist

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design / layout of memorials to support the Company's marker storage initiative. This role works to consistently uphold established standards, maintain accuracy / integrity and ensure that all artwork and image files are properly maintained.

Job Responsibilities :

  • Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier
  • Provide the highest level of customer service to both internal and external customers
  • Using the company's internal point-of-sale system and our supplier's system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store
  • Meet the weekly productivity goals set forth for the Bronze Memorial team
  • Catalog, update and maintain digital library of all projects within established filing system
  • Adjust priorities when appropriate and perform other job related duties assigned to meet team goals

Minimum Requirements :

Education :

  • High school diploma or equivalent

    • Experience :

  • One year of customer service or call-center related experience required

    • Knowledge, Skills and Abilities :

  • Ability to adjust priorities when appropriate to meet weekly productivity goals
  • Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word
  • Attention to detail / accuracy; proofreading and quality control skills
  • Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude
  • Demonstrated effective communication skills, both oral and written
  • Ability to work well as part of a cohesive team

    • Work Conditions : Work Environment :

  • Work indoors during all seasons and weather conditions
  • Standard business dress is required

    • Work Postures :

  • Sitting continuously for many hours per day, up to 6 hours per day

    • Physical Demands :

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    • Work Hours :

  • Working Saturdays when necessary to meet the weekly productivity goal

    • Category (Portal Searching) : Logistics

    Job Location : US-TX - Houston

    Job Profile ID : C00749

    Time Type : Full time

    Location Name : SCI Corporate Office

    Create a job alert for this search

    Order Specialist • Houston, TX, US