Technical Support Specialist (Industrial Automation)

Are you a self-motivated individual with excellent communication skills and an eye for detail? If so, we want you to join our team as a full-time technical specialist! In this role, you'll be the first point of contact for our customers, providing support for both sales and tech-related issues.

But this position offers more than just a job - it's a chance to grow your career in exciting and rewarding ways. As a member of our team, you'll have access to various career paths, including product development, support, training, and sales roles.

Your day-to-day work will involve communicating with customers via phone, email, and web meetings, as well as participating in product demonstrations and trade shows.

It's a fast-paced and dynamic environment, but one that offers plenty of opportunities for professional development and growth.

So if you're ready to take the next step in your career and be a part of a thriving company, we invite you to apply today and join our team!

Position Type & Expected Hours of Work

• Full-Time, Exempt position
• Days / Typical Hours of Work : Monday - Friday, 8am to 5pm PST w / 1-hour lunch break (alternative scheduling possible between 6am to 3pm and 9am to 6pm PST)
• Entry Level

Responsibilities :

• Monitoring the industry trends and developing technical expertise in CIMON’s products
• Researching, identifying, and prioritizing solutions to software and hardware issues
• Diagnosing and troubleshooting technical issues.
• Communicating with customers via phone, email, or chat until resolution
• Referring to internal or external resources to provide accurate and timely solutions
• Documenting technical knowledge in the form of notes, manuals, and training materials
• Interacting with technical teams in HQ (Seoul, KR), if needed
• Generating / managing new leads and building relationships with potential customers
• Providing feedback from customers to adjust company products / services accordingly
• Maintaining information in the CRM database up to date
• Other duties may be assigned

Requirements

• Strong written and verbal communication skills & interpersonal skills
• Excellent diagnostic and troubleshooting skills
• Ability to prioritize tasks effectively
• Must be able to speak and write English
• customer service experience

Preferred Qualifications

• Relevant experience in industrial automation (knowledge of PLC, HMI, and SCADA) strongly preferred
• Bachelor's in Computer Science or Computer Engineering preferred
• Service / support experience in industrial automation / manufacturing / electronics industry preferred
• General networking experience / knowledge (routers, switches, subnets, VLAN, etc) preferred
• Familiarity with Hubspot or similar software preferred
• Business level proficiency in a second language preferred

Benefits

• Competitive Base Salary
• Paid Holidays, Vacation, and PTO
• Subsidized Gym Membership
• 401(k) Retirement Match
• Childcare Benefits
• Maternity / Paternity Leaves
• Education Support
• Relocation Assistance

About CIMON

CIMON Inc. is a U.S. subsidiary of CIMON Ltd., a leading world-class producer of industrial automation and process control devices.

CIMON Ltd. was established in 1999 and is headquartered near Seoul, South Korea, with numerous offices and R&D centers throughout the world.

CIMON provides smart and efficient automation solutions for industries such as the automotive industry, oil and gas industry, power plants, electronics, water and wastewater management, aerospace, pharmaceuticals and healthcare, food and beverage, chemical, packaging, paper and pulp, farming, and many others.

With a large and well-established client base, CIMON dominates South Korea and has rapidly expanded throughout North America, Europe, and other parts of the globe.

With over 20 years of professional experience, CIMON has gained the trust of well-respected companies such as LG, Samsung, General Motors, Kia, Hyundai, Hankook, SK Chemicals, Posco, Honeywell Korea, and Durex.

This is thanks to our excellent customer service as well as to several award-winning product lineups, including the Xpanel HMI series, PLC and PLC-S series, Xpanel Hybrid, UltimateAccess SCADA software, and industrial PCs.

At CIMON, we pride ourselves on our hard work ethic and stellar products. Hardware and software are developed simultaneously at CIMON, allowing for optimal product supply and system design solutions that increase facility efficiency and response time in the market while reducing long-term costs.

The engineering sophistication of our products yields high durability, reliability, and usability. Whether the size of the project is large or small, CIMON offers automation solutions that will help produce optimal results.

Joining CIMON means joining a team of professionals dedicated to a better tomorrow. Industry 4.0 is the future, and CIMON leads the way with diligence and integrity.

We are committed to providing advanced automation products for sustainable and responsible businesses. Take your first step towards the next generation by joining CIMON today!