Dispatcher - Mobile Response Crisis Intervention

Catholic Charities of the Archdiocese of Newark is currently seeking a  Full Time Dispatcher  for our  Mobile Response and Stabilization Services Program  located in  Jersey City, NJ .

Requirements :

• A high school diploma or GED is required; Associates or Bachelors degree is preferred 1-2 years experience in office operations is preferred Job Duties : Receiving, processing, prioritizing and documenting in Cyber incoming calls from Perform Care NJ and the parent -line.
• Coordinating the response of immediate and delayed calls with the available staff.
• Monitoring and maintaining communication with staff in the field.
• Providing updates and information to staff as required.
• Coordinating with other emergency service providers as needed.
• Providing calm and clear instructions to callers during high-stress situations Participating in ongoing training and staying informed about changes in dispatch procedures and technology Maintain logs and records of calls, activities and other information Managing the electronic Dispatch Board.
• Check eligibility at the time of dispatch and during the time of services provided Weekly schedule Ensure confidentiality is maintained through the securing of confidential information and performing work duties in a manner that protects against disclosure unless authorization has been given for such disclosure Resolve and report safety concerns or hazards immediately upon observation as per program or building protocols Ensure sign in / sign out protocols are maintained for staff.

Familiarity with local geography and resources.   How to Apply :

Current Employees :