Tech II - 12 Month Contract

Detailed Description

The Tech II position at Netsync is a key technician role responsible for the installation and support of network hardware infrastructure across educational and professional environments. This hands-on role focuses on installation and day-to-day operational support for one of our valued customers in the Louisiana market, ensuring the successful completion of all project deliverables.

Ideal candidates will bring proven field experience, a strong understanding of structured cabling and network equipment installations, and the ability to maintain professionalism and consistency while representing Netsync.

This is a 12-month staff augmentation contract supporting a hospital district. The selected technician will be based at the district IT warehouse during standard business hours (9 : 00 AM – 5 : 00 PM). Each day, they will receive assignments and travel to various hospitals and clinics to complete service requests tied to active tickets. The role requires strict adherence to established standards, timely resolution of customer needs, and clear communication as the primary point of contact for service-related matters.

Key Responsibilities

• Ensure compliance with Netsync quality standards, safety procedures, and installation best practices.
• Serve as the primary customer point of contact for daily ticket assignments and ensure timely task completion.
• Act as the main POC for a 12-month staff augmentation role supporting a major hospital district in Louisiana.
• Demonstrate experience working with UPS systems, power infrastructure, and telecom closets.
• Perform un-racking, re-racking, and installation of UPS devices across multiple telecom closets.
• Accurately inventory units and conduct proper testing to ensure systems are fully operational.
• Possess strong Layer 1–2 networking knowledge as a foundation for troubleshooting and support.
• Travel statewide as required to complete customer-directed service requests.
• Configure, test, and provide support for a variety of UPS models.
• Console into switches and support Tier I–II network requests as needed.
• Participate in weekly customer meetings and document all completed tasks.
• Provide detailed daily status reports outlining work performed for the customer.
• Maintain proper use of tools, safety equipment, and compliance with ladder and job site safety protocols.
• Uphold professionalism, accountability, and a commitment to continuous improvement.

Requirements of Job

4 PM – 12 AM

Skills And Experience

IT Experience Required

Cabling Infrastructure (Preferred But Not Required)

Tools for Efficiency

Minimum Qualifications / Technical And Educational Requirements

Seniority level

Entry level

Employment type

Contract

Job function

Engineering and Information Technology

IT Services and IT Consulting

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NETWORKS SENIOR MAINTENANCE TECHNICIAN II (CLASS CODE 3304)

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