Overnight Guest Service Agent Hilton Orlando

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values :

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes :

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE / AA / Disabled / Veterans

The Hilton Orlando located off of International Drive near the Orange County Convention Center seeks to hire a full-time Overnight Guest Service Agent for their Front Office team!

This 1400 room property offers six dining outlets and seamlessly blends extensive leisure offerings with world class business amenities. The ideal candidate for this role would be outgoing have the ability to multitask in a high-volume environment and passion for hospitality!

Shift Pattern : Ranges from 10 pm to 7 : 30 am full open availability for weekdays / weekends / holidays is required

Pay Rate : $19.76 per hour $1 differential for overnight potential for additional income through upselling

What are the benefits of working for Hilton

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as :

Go Hilton travel program : 100 nights of discounted travel

Access to your pay when you need it through DailyPay

Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!

Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parents

Debt-Free Education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including : college degrees and professional certifications

Flexible shifts and days off

Comprehensive Health Insurance coverage for you and your family including Telemedicine and at-home care via AmazonCare

Mental health resources including free counseling through our Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

401K plan and company match to help save for your retirement

What will I be doing

Checking in and checking out of guests.

Respond to guest inquiries and in a timely friendly and efficient manner

Provide driving and / or walking directions to guests to local destinations

Ensure a high level of product knowledge of the hotel including but not limited to directions hours of outlet operation hotel services hotel events and local and community events and attractions

Assist fellow team members and other departments wherever necessary to maintain positive working relationships

Run required night audit reports

Provide or obtain accurate information

Required Experience :

Unclear Seniority

Key Skills

Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1