Product and Customer Support Manager

A company is looking for a Manager of Product & Customer Support to lead and grow their Support team in a dynamic SaaS environment.

Key Responsibilities

Manage and coach a Support team, driving performance and development

Act as a hands-on IC by handling tickets and managing escalations

Lead the implementation of support tools and improve support operations

Required Qualifications

4+ years in SaaS Support or Customer Experience, with at least 2 years managing ICs

High technical acumen, with experience in coding and mobile platforms

Experience optimizing support tooling such as Zendesk or DevRev

Proven ability to build scalable processes and automate workflows

Experience in privacy, security, or compliance SaaS support is a plus