Quality Assurance Analyst

A company is looking for a Quality Assurance Analyst to support Client Services by ensuring high-quality interactions across teams.

Key Responsibilities

Conduct quality monitoring and auditing of agents across client channels

Document interaction monitoring results and develop improvement plans

Deliver performance coaching based on monitored interactions

Required Qualifications

2+ years of experience in a quality support role within a contact center or customer service setting

Passion for performance development coaching

Exceptional listening and analytical skills

Solid time management and organizational skills

Experience with MaestroQA is a plus