Workforce Specialist (Ontario)

At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY :

The Workforce Specialist is responsible for optimizing various aspects of workforce planning, management, and development. Their primary focus is on analyzing and improving the efficiency, productivity, and engagement of the workforce.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The essential duties and responsibilities of this position include, but are not limited to, the following :

• Create and maintain detailed sales and labor forecasts (EXCEL), segmented by store, district, and banner.
• Apply advanced workforce and store labor formulas to build robust, scalable spreadsheets that support operational planning and decision-making.
• Prepare and promptly deliver ad hoc workforce-related reports, ensuring accuracy and timeliness.
• Partner with Workforce Manager, Specialists, and Operations teams to gather and analyze labor data, identify trends, and provide actionable insights.
• Support creation of executive-level presentations and reports for senior leadership.
• Monitor and track employee attendance, adherence to schedules, ensuring compliance with policies and procedures.
• Analyze and optimize workforce utilization and efficiency, identifying opportunities for process improvements and resource allocation.
• ADP Subject Matter Expert
• Continuous Improvement : They proactively seek opportunities for process improvements and implement innovative approaches to enhance workforce planning and management.
• Collaborate with department directors to understand operational requirements and translate them into effective workforce schedules and staffing plans.
• Develop and deliver training programs to educate managers and employees on workforce management best practices and utilization of workforce tools.
• This includes conducting training sessions, creating user guides or documentation, and staying updated on the latest features and enhancements in ADP products.
• Contribute to the successful implementation and configuration of ADP systems.
• Identify and address workforce-related challenges and recommend innovative solutions to improve operational efficiency and employee satisfaction.
• Project management : Ensure that organizational goals and roadmaps are met.
• Support the Workforce Manager in labor analytical reporting and budgeting.
• Prepare and present reports, dashboards, and presentations to stakeholders, including senior management, to communicate workforce insights and recommendations.
• Utilize workforce management software and tools to monitor and track key performance metrics, such as service levels, staffing requirements, and employee adherence to schedules.
• Ensure the accuracy and consistency of labor data to enable accurate labor reporting and analysis, including but not limited to : job titles, classifications, hours, etc.
• Maintain Sales per Labor Hour (SPLH) categorization for all banners within our organization including equipment, sub departments, SOPs in place.

SKILLS AND QUALIFICATIONS :

PHYSCIAL DEMANDS AND WORK CONDITIONS :

The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities :

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer : Pay Scale $27-$28.50

The pay scale above is the salary or hourly wage range that the Company reasonably expects to pay for this position.

Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and / or training. This information is provided to applicants in accordance with California Labor Code 432.3 and state and local minimum wage standards