SENIOR CUSTOMER SERVICE ASSOCIATE PART TIME

Senior Customer Service Associate Part-Time

The Senior Customer Service Associate is responsible for positively impacting the customer experience by effectively training and mentoring other Customer Service Associates and Customer Service Associate Trainees, and providing feedback to the store management team regarding their performance. The Senior Customer Service Associate also works as a member of the store sales team to lead a positive customer and brand experience, and promote sales. The Senior Customer Service Associate is a keyholder and must be proficient in opening and closing procedures in addition to running registers and maintaining sales floor standards. The Senior Customer Service Associate delivers customer service with respect, dignity, and builds loyalty to the Goodwill brand. The position is a member of the Retail Team.

Responsibilities include :

• Following all Goodwill policies and safety procedures.
• Role modeling, training, and mentoring other Customer Service Associates and Customer Service Associate Trainees.
• Communicating clear priorities and productivity goals to Customer Service Associates and Customer Service Associate Trainees and maintaining accountability for both team and individual goals.
• Providing store management team with productivity updates and proactively identifying performance issues.
• Successfully processing register transactions, handling money, counting down a drawer, and asking every customer for a Round-Up donation.
• Serving as a keyholder for the store, and must be proficient in completing opening and closing procedures.
• Engaging customers successfully using the following steps : greet every customer 5 feet from you, focus on your customer, maintain a clean, neat, and organized store, walk, talk, and show, thank your customer for supporting our free job training and education initiatives, listen and respond appropriately to all customer concerns, engage customers at the register, effectively manage your register line, use good phone etiquette and answer within 3 rings, provide short, clear, timely announcements.
• Performing work as Barcoder, Processor, and Donation-Utility Associate when needed.
• Stocking and maintaining sales floor with newly processed merchandise.
• Maintaining a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
• Establishing or identifying prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
• Maintaining a clean, organized sales floor by recovering standards through colorization and / or sizing of merchandise and organization of wares and furniture.
• Maintaining interior and exterior of store in a neat, clean, and orderly manner.
• Maintaining a clean and neat personal appearance at all times.
• Regular attendance is required.
• All other essential duties as assigned.

Benefits Overview : Benefit eligibility is tied to whether you are a full-time employee or part-time employee.

Qualifications :

Education / Experience :

High School or GED equivalent preferred but not required. Excellent math skills preferred.