NOC Analyst

Arlluk Technology Solutions, a Koniag Government Services company, is seeking a NOC Analyst to support ATS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Arlluk Technology Solutions (ATS) provides 24/7 monitoring, incident response, and IT operations support through our state-of-the-art Network Operations Center (NOC). We ensure the highest levels of system availability, performance, and security for our federal government customers' critical IT infrastructure. Our NOC follows ITIL best practices and a rigorous set of standard operating procedures. The NOC Analyst will be responsible for proactively monitoring customer networks, servers, applications, and other IT components to identify and respond to operational issues. This hands-on role will triage alerts, diagnose root causes of incidents/outages, and coordinate resolution activities. The NOC Analyst documents all activities, ensures proper escalation protocols are followed, and communicates with customers throughout the incident lifecycle. Key responsibilities include: Essential Functions, Responsibilities & Duties may include, but are not limited to: Monitor health and performance across on-premises and cloud environments Analyze monitoring data from tools like SolarWinds, Splunk, etc. to detect anomalies Triage alerts based on severity and impact, isolating areas of disruption Initiate incident response procedures and troubleshoot issues across multiple domains Identify root causes through techniques like log analysis and packet captures Escalate incidents to appropriate resolution teams and coordinate actions Communicate with customers to provide status updates and meet SLA obligations Create detailed documentation of each incident including cause, actions taken, lessons learned Maintain accurate logs and audit trails of all NOC activities Suggest preventative measures and improvements to enhance monitoring capabilities Education and Experience Requirements: Bachelor's degree in IT, Computer Science, Engineering or related field 2+ years of experience in a NOC, IT operations, or service desk role Strong understanding of network protocols, services, and general IT principles Practical experience with monitoring and incident management tools Foundational knowledge of system/cloud administration, cybersecurity practices Knowledge of ITIL processes and IT service management Ability to obtain and maintain government security clearance if required Key Skills: Strong analytical abilities to rapidly assess monitoring data and troubleshoot issues Technical problem-solving skills and ability to think critically under pressure Excellent written and verbal communication skills for customer interactions Meticulous attention to detail in documenting incidents and following procedures Ability to multi-task and prioritize in a dynamic 24/7 operations environment Proficient in Microsoft Office apps, ticketing systems, remote desktop tools Desired Qualifications: Prior experience supporting networks, servers, cloud infrastructure Basic scripting abilities in languages like Python, Bash, PowerShell Understanding of cybersecurity principles, controls, and incident response Certification in ITIL, CompTIA Network+, Security+ or related disciplines Requirements: Ability to obtain a Public Trust Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352