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Customer Loyalty Specialist

Customer Loyalty Specialist

Mira Home, LLCOrem, UT, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : DOE

Your new role :

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring.

Are you a compassionate professional who thrives on helping customers stay part of the Mira Family? As a Customer Loyalty Specialist (CLS), youll play a key role in protecting relationships with our valued customers by delivering personalized, caring, and proactive support / solutions. Your focus will be on customer retention; identifying concerns, resolving issues, and helping customers feel confident in continuing to protect their homes with Mira.

Join us and be a part of our incredible team!

Pay Information

We are proud to offer competitive pay, growth opportunities, full benefits, and monthly / quarterly / annual bonuses!

Base Pay :

  • $18$21 hourly

Extra Earning Opportunities :

  • Retention & save bonus potential
  • Monthly quality & attendance bonuses

    • Benefits :

  • Health, dental, vision, life, and disability insurance
  • 401(k) matching
  • Paid time off
  • HQ building perks (basketball court, full gym, sauna, cold plunge, putt putt, etc.)
  • Weekly catered lunches, daily snacks and drinks

    • Desired Experience :

  • One (1) year of customer loyalty (retention) or inside sales experience
  • Prior experience in customer retention, account management, or call center operations.

    • Responsibilities :

    The Customer Loyalty Specialist (CLS) plays a vital role in maintaining relationships with Miras valued customers. This position focuses on resolving customer concerns, preventing cancellations, and promoting long-term satisfaction and loyalty.

  • Handle inbound and outbound retention-related calls, emails, and messages
  • Identify reasons for potential cancellations and offer solutions or alternatives
  • Review service history, feedback, and billing details to personalize each conversation
  • Escalate complex or high-risk accounts to Team Leads when appropriate
  • Update notes, tasks, and follow-ups in FieldRoutes
  • Maintain professionalism, empathy, and brand integrity in all communications

    • What you bring to the table :

  • A passion for helping customers and maintaining lasting relationships
  • Strong communication and problem-solving skills
  • Ability to multitask in a fast-paced, team-oriented environment
  • Commitment to honesty, empathy, and accountability
  • Willingness to work MondayFriday, alternating Saturdays, and some holidays

    • Work Location : On site

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