Application Support Analyst

Title : Application Support Analyst

Employee Classification : Application Support Analyst

Campus : University of North Texas

Division : UNT-Enrollment Management

SubDivision-Department : UNT-Enrollment Systems

Department : UNT-Enrollment Systems-165100

Job Location : Denton

Salary : Commensurate with experience

FTE : 1.000000

Retirement Eligibility : TRs Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

Enrollment Systems supports key areas in the Division of Enrollment by developing and managing CRM solutions, improving digital platforms, employing data analytics to guide decisions throughout the student lifecycle, and maintaining technologies that strengthen service delivery.

Position Overview

The Application Support Analyst supports Salesforce operations for the Division of Enrollment by analyzing data and business processes, partnering with stakeholders to translate needs into Salesforce configurations and procedures, and providing day to day administration, troubleshooting, documentation, and continuous improvement to ensure reliable, secure, and user centered system performance.

Minimum Qualifications

Bachelor's degree in related field and three years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Working knowledge of Salesforce administration and data governance. Strong ability to analyze business processes and data to identify needs and improvements. Skill in configuring Salesforce features such as objects, fields, flows, validation rules, security settings, reports, and dashboards. Ability to troubleshoot issues, determine root causes, and implement practical solutions with care for system stability and user impact. Clear communication skills for translating technical details to non-technical audiences, along with the ability to document procedures and support materials. Demonstrated attention to detail, strong organization, and a collaborative approach to supporting divisional goals.

Preferred Qualifications

Experience with Salesforce is highly desirable.

Job Duties

• Review and analyze administrative business processes and needs for efficiency, simplification, and automation.
• Provide analysis, propose technical solutions, and complete assigned projects in a timely manner.
• Support business processes and communications pertaining to recruitment and student data.
• Provide reporting against CRM data and serve as a resource for user self service reporting.
• Support platform configurations, patches and upgrades.
• Provide first line support for user issues.
• Support end users requests on email communications. Assist with template setups, campaigns, and reports related to email sends.
• Develop technical documentations on key areas to support business processes. Ensure that current documentations are maintained or updated as needed. Develop and conduct training sessions.
• Execute security models to meet needs of institution.

Physical Requirements

Environmental Hazards

Work Schedule

8 : 00 am - 5 : 00 pm

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit and takes actions to prevent discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.

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