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Orientation and Tour Specialist

Orientation and Tour Specialist

San Jacinto CollegeHouston, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Orientation and Tour Specialist - North Campus

Essential Job Functions :

  • Manage and supervise the student ambassadors program to support orientation programs and campus tours.
  • Conduct individual and group tours for prospective students, families, and external groups.
  • Oversee operations of student services labs, ensuring they meet the needs of new students.
  • Assist in developing and implementing online and in-person orientation activities and events.
  • Develop and update training materials for student ambassadors for consistent tour and orientation delivery.
  • Provide comprehensive administrative support, including office scheduling, reporting, and communication.
  • Assist in managing the orientation and tour budget, tracking expenses, and preparing financial reports.
  • Coordinate and manage inventory, supply orders, and office maintenance for orientation and tour operations.
  • Collaborate with campus partners to support and promote orientation and campus tour initiatives.

Additional Job Functions :

  • Participate in professional development opportunities to stay current with best practices in orientation and student services.
  • Assist with other duties as assigned by the Manager of Orientation and New Student Programs.
  • Knowledge, Skills and Abilities :

  • Excellent interpersonal and communication skills.
  • Ability to manage and lead a team of student ambassadors.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Knowledge of campus resources and services.
  • Ability to adapt to changing environments and work effectively under pressure.
  • Outstanding customer service skills.
  • Basic knowledge of budgeting and financial tracking.
  • Required Education :

  • Associate's degree from a regionally accredited college / university or three years of related experience.
  • Preferred Education :

  • Bachelor's degree from a regionally accredited college / university.
  • Required Experience :

  • Experience in a customer service or student services role.
  • Experience in organizing and leading tours or similar events.
  • Experience providing administrative support.
  • Experience working in a higher education environment is preferred.
  • Preferred Experience :

  • Should have experience / training in one or more of the following areas : higher education, student affairs administration, or a related field.
  • Should have experience in presenting workshops and in creating publications, as well as project management and event planning.
  • Banner software experience preferred.
  • Should have experience in organizing and implementing change, and experience in achieving objectives, particularly when subject to time / cost constraints.
  • Should have experience with scheduling, assigning, delegating, monitoring, and evaluating the work of staff.
  • Should have experience with safeguarding sensitive or confidential information from intentional or unintentional disclosure.
  • NOTE : This position has opportunity for limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.

    Salary Grade : 106

    Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

    Requisition Number : req6002

    Posting Close Date : 10 / 12 / 2025 at 6 pm CST

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    Orientation Specialist • Houston, TX, United States

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