IT Generalist

Job : (IT Generalist)

Location : Albion, PA 16475

Duration : Long Term

• This position is 100% at SCI Albion (10745 Rte 18, Albion, PA 16475).
• This position is 37.5 hours per week.
• Management is open to an in-person or a virtual interview via Teams with video-enabled.
• Management prefers competent candidates to reside within an hour one-way drive from Albion, PA.

This is technical information technology (IT) work providing a variety of IT support functions.

An employee in this job performs IT duties in at least two of the following technical areas : applications

development; networking; website support; or IT support and administration services. Work at this level

includes work appropriate to at least one of the following specialized jobs : Applications Developer 1, Network

Specialist 1, or Web Specialist 2; or IT technical responsibilities of comparable scope and complexity in IT

support and administration services which may include procurement, planning, security, training, project

management support, quality assurance / quality management, release management, asset management,

technical writing, or data or database support. Work may involve serving as the point of contact for all IT

needs, typically in a field location or business area, where work includes at least one technical element

appropriate to this level. Work may include lead work responsibilities over Information Technology Technicians.

Work is generally performed in a networked environment and involves the application of technical IT

principles to manage information for the business area in accordance with Commonwealth and agency

standards. Duties are performed with considerable independence and are subject to review by an

administrative or technical supervisor for quality of applications developed, the operational performance of the

network, or other IT support services being provided.

EXAMPLES OF WORK :

and web support are consistent with those in the Applications Developer 1, Network Specialist 1, or Web

Specialist 2 jobs.

consistent with the agency's IT strategic plan.

hardware and software.

IT systems with the agency's mission.

technology resources.

problems.

assessment and audit procedures.

address specific training needs.

processes, standards, and associated documentation.

software products used by the agency.

impact the success of the project.

complete assigned projects within established time frames.

used on existing projects and corrects deficiencies.

risk mitigations, contingencies, changes in scope, timeframe concerns, and program area or development

issues.

for release.

verification, configuration, and deployment.

measurements and makes recommendations on asset management activities and decisions.

documents, user guides, release notes, help systems, document libraries, and documentation portals.

and performing quality control functions for the work.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES :

Knowledge of information technology concepts and practices.

Knowledge of the component parts of personal computers, peripherals, servers, and their associated

functionality.

Knowledge of the functions and capabilities of hardware and software.

Knowledge of troubleshooting techniques.

Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems.

Knowledge of networking concepts.

Knowledge of application development concepts.

Knowledge of database concepts.

Knowledge of web development concepts.

Knowledge of the principles of information technology project management.

Knowledge of information technology security principles.

Knowledge of research principles and techniques to identify business requirements and solutions to problems.

Knowledge of hardware and software testing methods.

Knowledge of the principles and techniques of information technology documentation.

Knowledge of information technology systems performance monitoring techniques.

Ability to analyze business processes to identify functional requirements.

Ability to read and interpret technical materials such as specifications, technical manuals, and other project

documentation.

Ability to identify correct logic relationships and statements.

Ability to analyze information in order to diagnose and troubleshoot technical problems.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING :

or

One year of information technology experience in applications development or applications maintenance,

networking or desktop services, web site development or web site design, or other information technology

or

Three years of information technology experience in applications development or applications maintenance,

networking or desktop services, web site development or web site design, or other information technology

or

An equivalent combination of experience and training.

IT exp in applications development or applications maintenance, networking or desktop services, website development or website design, or other IT...

Required

support / administration services.

Required

Years

IT exp in applications development or applications maintenance, networking or desktop services, website development or website design, or other IT...

Required

support / administration services, and an Associate's Degree in any IT field.

Required

Years

Information Technology Trainee or Information Technology Technician.

Required

Years

An equivalent combination of experience and training.

Required

Years