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Temp-To-Hire Call Center RepresentativeII

Temp-To-Hire Call Center RepresentativeII

ConduentMilwaukee, WI, US
10 days ago
Job type
  • Full-time
Job description

Onsite Only : Temp-to-Hire Call Center Representative

Location : Onsite Only Milwaukee, WI Mandatory Paid Training | 3 weeks $17.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.

Hours : Training and working hours are full-time, 8 AM-4 : 30 PM (or last call waiting in queue), Monday-Friday. No weekends.

What You Get :

  • Paid Training
  • Great Work Environment
  • Perkspot
  • No Weekends
  • Opportunity to get to regular status after 90 days. You are able to make more per hour based on quality and production after going to regular status.

About The Role

As a Temp-to Hire Call Center Representative you will be responsible for :

  • Answering inbound calls regarding child support receipts and disbursements
  • Handling standards in a fast-paced, large call volume environment.
  • Utilizing multiple computerized systems, multi-tasking, and documenting each call.
  • Responding to Wisconsin child support inquiries, and complaints, using a standard script and procedures.
  • Gathering information, and researching / resolving inquiries.
  • Informing callers about the services available and assessing caller's needs.

    • Requirements to be successful in this role you will :

  • Have a High School Diploma or an equivalent level of education.
  • Be able to successfully pass a background check and fingerprinting.
  • 2 years customer service experience or equivalent in a high-volume call center environment preferred.
  • Eligible to work in the US.

    • Successful candidates will have :

  • Excitement for innovative technology.
  • Calm conflict resolution and problem-solving skills.
  • 100% attendance and punctuality commitment.
  • The ability to convey complex information clearly and concisely.
  • A strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • Detail-oriented.
  • Effective problem-solving skills.
  • Well organized.

    • Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated hourly rate for this role is $17.00.

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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    Call Center • Milwaukee, WI, US