Sr. Customer Service Representative

Discover Impactful Work

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.

A Day in the Life

• Adhere to Thermo Fisher Scientific protocols, consistencies, and procedures.
• Ensure that Thermo Fisher's customer satisfaction objectives are met or exceeded.
• Provide world-class level of customer service to existing and new customer base.
• Interface closely with sales, service, and management to ensure customer satisfaction is increased.
• Effectively communicates and exchanges information among team members.
• Manage orders from multiple sources (fax, phone, EDI, and web).
• Validate orders for compliance and accuracy. Work with channel partner or direct customer to correct order discrepancies.
• Follow up and resolve all open orders assigned.
• Enter orders into Thermo Fisher system.
• Assist customers requesting equipment service repair as received through incoming telephone calls and email.
• Validate product warranty / contract / billable status.
• Verify customer account information to assure proper billing and worksite; if incorrect, obtain required changes and communicates to Service Database Representative for installation move / correction.
• Responsible for obtaining purchase order for billable service.
• Ensure service orders are dispatched to trained FSE or ISO in accordance to Field Service FSE Skills Matrix and Region.

Keys to Success

Education

Experience

Knowledge, Skills, Abilities

Benefits

We offer driven remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!