Quick Lane Service Advisor - Ford

Job Description

Job Description

Are you passionate about delivering exceptional customer service in the automotive industry? Do you have a knack for building relationships and providing top-notch service? Murgado Ford of Chicago, a proud member of the Murgado Automotive Group, is seeking a dedicated and detail-oriented Quick Lane Service Advisor to join our team. This is an exciting opportunity to work in a fast-paced environment where your efforts directly contribute to customer satisfaction and dealership success.

Key Responsibilities :

Customer Interaction : Greet customers as they arrive at the Quick Lane, assess their vehicle service needs, and provide them with detailed information on recommended services.

Service Recommendations : Advise customers on necessary maintenance and repair services based on vehicle inspections, manufacturer recommendations, and dealership guidelines.

Scheduling : Efficiently manage and schedule service appointments to optimize workflow and minimize customer wait times.

Communication : Keep customers informed about the status of their vehicle, including any additional work needed, estimated completion times, and associated costs.

Sales : Upsell additional services and products based on customer needs and vehicle condition, ensuring a balance between customer satisfaction and dealership profitability.

Documentation : Accurately document all service work, including parts, labor, and any special instructions, in the dealership’s management system.

Team Collaboration : Work closely with technicians, parts advisors, and other service team members to ensure timely and accurate completion of all service work.

Customer Follow-Up : Conduct follow-up calls with customers to ensure they are satisfied with the service received and encourage repeat business.

Qualifications :

Experience : Previous experience as a Service Advisor, Customer Service Representative, or in a similar role within the automotive industry is preferred.

Communication Skills : Strong verbal and written communication skills with the ability to explain technical information in a clear and concise manner.

Customer Service : A genuine commitment to providing excellent customer service and building long-term customer relationships.

Organizational Skills : Ability to manage multiple tasks efficiently and prioritize work in a busy environment.

Sales Ability : Proven ability to upsell products and services while maintaining customer trust and satisfaction.

Technical Knowledge : Basic understanding of automotive maintenance and repair services is a plus.

Computer Skills : Proficiency with dealership management software, Microsoft Office, and other relevant technology.

Driver’s License : A valid driver’s license with a clean driving record is required.

Benefits :

Competitive Compensation : Attractive base salary with opportunities for performance-based bonuses.

Comprehensive Benefits : Health, dental, and vision insurance, 401K plan, and paid time off.

Employee Discounts : Significant discounts on vehicle purchases, services, and parts.

Career Growth : Opportunities for advancement within the dealership and the broader Murgado Automotive Group.

Training and Development : Continuous training programs to enhance your skills and career development.

Supportive Environment : A positive, team-oriented work environment that encourages professional growth.

Why Join Murgado Ford of Chicago?

Reputation : Be part of a trusted brand known for its commitment to quality and customer service.

Innovation : Work with a dealership that embraces the latest automotive technologies and service practices.

Community : Join a company that values its employees and actively contributes to the local community.

How to Apply :

If you are ready to take your career to the next level and make a difference in the lives of our customers, we want to hear from you! Apply today by submitting your resume and a cover letter detailing your experience and why you are the ideal candidate for this role.

Salary depends on performance. No cap on commissions.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race / ethnicity, color, religion, national origin, gender, sexual orientation / transgender status, age disability, martial / parental status, citizenship status, military status, political affiliation and / or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.