Order Processing Specialist

Job Description

About the Role

We’re seeking a detail-oriented Sales Order Processing Specialist to support smooth and accurate order-to-cash operations. This role ensures timely and precise handling of customer orders and returns (RMA), while maintaining data integrity and exceptional customer service.

Key Responsibilities

• Accurately enter and verify sales orders from various channels (email, portal, etc.).
• Review item codes, pricing, quantities, and shipping details for accuracy.
• Coordinate with production, logistics, and finance to ensure on-time fulfillment.
• Manage the RMA process , including eligibility review, return instructions, and system updates.
• Communicate proactively with customers and sales teams on order status, delays, and returns.
• Maintain accurate data in ERP and CRM systems; generate reports as needed.
• Support audits and ensure compliance with internal policies.

Qualifications

Why Join Us

Be part of a dynamic team that values accuracy, efficiency, and outstanding customer service.