Order Processing Specialist

Location :

• Schaumburg, IL Job Title : Order Processing Specialist Compensation : $45,000 – $56,000 FLSA Status : Non-Exempt (Eligible for Overtime) About EPLAN EPLAN is a global leader in computer-aided engineering (CAE) software solutions for electrical design, automation, and mechatronics.
• As part of the Friedhelm Loh Group, EPLAN works in close partnership with Rittal to deliver integrated engineering and manufacturing solutions that streamline workflows and accelerate digital transformation.
• EPLAN’s platform enables companies to design and document electrical systems with precision and efficiency, supporting everything from schematic creation to panel layout and wiring.
• By connecting engineering data with Rittal’s automation systems and enclosure solutions, EPLAN helps customers reduce time-to-market, improve quality, and optimize production processes across a wide range of industries.
• Primary Activities / Duties Order Entry and Verification Receive, review, and accurately enter customer orders into Salesforce.
• Verify order details, quantities, pricing, and customer specifics; resolve discrepancies prior to processing.
• Ensure all required documentation (purchase orders, quotes, etc.) is complete and accurate.
• Process monthly renewals and ensure contracts are updated accordingly.
• Customer Communication and Support Communicate order status updates to Account Managers via phone, email, or chat.
• Address and resolve order discrepancies, complaints, and issues professionally; escalate complex cases when needed.
• Perform general office duties and additional tasks as assigned.
• Requirements Education & Experience High school diploma or GED required.
• Minimum 2 years of experience in accounting, accounts receivable, customer service, or a related field.
• A business or finance-related degree may be considered in lieu of experience.
• Skills & Knowledge Proficiency in Microsoft Word, Excel, Outlook, SharePoint, S4 / Hana, and Salesforce.
• Excellent written and verbal communication skills in English.
• Professional telephone etiquette; courteous and friendly demeanor.
• Strong initiative, time management, and prioritization skills.
• Preferred experience with Salesforce and SAP.

Additional Information Work Hours :

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Employment Requirements :

Equal Opportunity Employer :

All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply. #LI-Hybrid #EPlan If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.