Staff Software Engineer, Agent Orchestration

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A

• , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Team

The Agent Orchestration team builds the core execution layer that powers every agent interaction. This includes the systems responsible for coordinating model reasoning, evaluating agent behavior, and ensuring that agents behave reliably in real customer environments.

We focus on correctness, reliability, and speed. Our work shapes how Decagon agents plan, decide, and take actions across millions of interactions.

About the Role

As a Staff Software Engineer on the Agent Orchestration team, you will own the long term architecture of Decagon’s agent platform. You will lead large, multi quarter initiatives that shape how our orchestration engine works, how it scales, and how engineers across the company build on top of it.

This role is for someone who thrives on technical depth, can influence across teams, and enjoys creating strong, principled systems that last. You will work closely with Research, Infra, Product Engineering, and Agent SWE to define the standards and frameworks that keep Decagon agents reliable and intelligent.

In this role, you will

Your background looks something like this

Even better

Experience with model driven applications or complex orchestration logic

Benefits

Compensation

$300K – $385K + Offers Equity

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