Sales Operations Associate

Job Description

Job Description

Sales Operations Associate

Company Overview

Founded in 1969, KitchenBrains®, continually leads the industry in the design, development, manufacturing and deployment of controls, monitors, sensors and IoT connectivity for foodservice outlets and original equipment manufacturers (OEMs) that reduce costs, drive productivity, and increase guest satisfaction. Kitchen Brains brands, including (FAST.)®, Modularm® and KitchenEssentials, feature a growing number of products that incorporate KitchenKorrect™ IoT / cloud connectivity, and can be found in leading QSRs, casual and fine dining restaurants, convenience and grocery stores, schools, hospitals, stadiums and more globally.

Position Summary

The Sales Operations Associate will play a vital role in supporting the business development, sales, and marketing functions by ensuring efficient processes and seamless operations. This position requires an individual who thrives in an entrepreneurial, fast-paced environment and is capable of working independently while being self-motivated and adaptable. The ideal candidate will be a problem solver and an independent thinker who can contribute to the growth of the organization through strategic sales support, customer service, and data-driven insights.

The Sales Operations Associate will report to the Sales Operations Manager.

Essential Duties and Responsibilities

• Build and maintain customer relationships by collaborating with the Field Sales and Independent Manufacturer Reps
• Provide timely and accurate order entry and confirmation
• Ensure accurate customer records in ERP system
• Contribute to the development and execution of strategic sales for key accounts
• Generate, analyze, and interpret sales and forecast reports to provide actionable insights, identify trends, and support strategic decision-making
• Assist in proposal generation to pursue new business
• Coordinate with manufacturing to ensure on-time shipment
• Issue resolution – process return material authorization requests for service / warranty issues
• Coordinate logistics and prepare appropriate documentation for international shipments
• Perform customer onboarding subscribing to the Kitchen Brains Suite of products
• Provide outstanding customer service, for both internal and external customers
• Interact with internal and external clients, assisting them with all aspects of products and sales
• Proactively drive new orders and sales opportunities through direct contact with customers
• Assist in new opportunity tracking, administration and management
• Data compilation and reporting as requested
• Work with accounting department to audit, organize accounts to match with contracts and billing
• Work with the Sales and Technical teams to provide recommendations and price quotes for new solutions, upgrades and add-ons to existing and new clients

Required Education and Experience

Kitchen Brains is an Equal Opportunity Employer

Monday-Friday 8am-5pm