Software Engineer, Full Stack - Tooling

Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including Crunchbase, Asana, Box, and Grubhub—choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

Your Role

As a Software Engineer on the Product Team at Qualified, you’ll build the internal tooling that powers how we operate and support our customers. Our team emphasizes rapid experimentation and iteration, with engineers owning the delivery and success of features. This role involves tackling challenging technical problems — from streamlining troubleshooting workflows to developing systems that help teams uncover root causes faster. You will lead projects end-to-end, from identifying pain points to coding, testing, and deployment, while upholding high standards of quality. Additionally, you’ll collaborate closely with customers and internal teams, gathering immediate feedback to ensure your solutions deliver real impact and enhance our operational capabilities and processes.

Your Responsibilities

Partner closely with Customer Success, Support, and Product teams to build innovative tools that help teams quickly diagnose and resolve customer issues

Create powerful problem-solving systems that transform how our teams identify root causes and implement solutions at scale

Own the end-to-end delivery of problem-solving features - from understanding pain points and bottlenecks to coding, testing, and deployment

Become a go-to technical resource for escalated customer issues, using your engineering skills to uncover root causes and build lasting solutions

Help scale our support infrastructure to handle increasing complexity while maintaining our high customer satisfaction standards

Qualifications - Technical Skills

2+ years experience in Full Stack software development

Experience with programming languages such as Ruby on Rails, JavaScript, Python, or similar technologies

Understanding of object-oriented programming concepts and basic system architecture

Experience using LLMs (e.g., GPT, Claude, Gemini) programmatically for developing applications is a plus

Experience working with SQL and relational databases (PostgreSQL preferred)

Solid software engineering practices, including coding, testing, code reviews, and documentation

B.S. or higher in Computer Science (or equivalent work experience)

Qualifications - Business Skills

Strong problem-solving mindset with ability to think creatively about technical challenges and customer pain points.

Excellent communication skills and ability to explain technical concepts clearly to non-technical team members.

Quick learner, adept at adopting new tools and technologies as the job requires.

Fearless in stepping outside your comfort zone to tackle various challenges as we rapidly grow our support capabilities.

About Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

One Team

We’re all in this together with a shared goal : grow the business and each other. Work as a team, win as a team. Collaborate and strategize across departments to deliver A+ work. We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed

Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast

We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

Diversity & Inclusion

Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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