Job Description
Job Description
DUTIES AND RESPONSIBILITIES :
- Performs customer interaction by making outgoing calls and receiving incoming customer calls / emails daily.
- Sources new sales opportunities through inbound and outbound prospecting calls and emails.
- Understands accounts, identifies key players and generates interest.
- Generates new business and ensures growth of existing accounts, strengthens mill footprint and growth.
- Gains and retains extensive product knowledge as well as detailed comprehension of customer requirements.
- Prepares and sends valuable offers daily.
- Engages in quotation and flexible price negotiation for transactional orders in order to satisfy customer needs while maximizing profit including but not limited to Forward Pricing for hedge-fund customers.
- Executes timely and accurate trades based on market data, movement and prices.
- Provides competitive market intelligence and insights to prospects and customers.
- Enters orders for all types of sales, including inventory, directs, back-to-back, forward and block business on both delivered and customer pick-up basis.
- Purchases product for various types of sales.
- Handles inbound calls and provides callers with product and service information.
- Fields customer support calls, following up on matters such as deliveries, claims, returns and other customer requests.
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