Cage / Club Representative

POSITION SUMMARY

Assists customers with transactions and balancing bank drawers within the Cage. Maintain accuracy throughout all phases of the balancing process. Responsible for promoting day to day membership of our Players Club (Sun Club) and work with the Marketing Department in meeting all casino promotion event goals that apply to the Cage / Club Rep position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service at all times.
• Accurately counting and balancing of cashier bank. Maintain cashier drawer transaction records and prepare daily cash inventory form.
• Redemption of video gaming tickets, gaming chips and coupons.
• Maintain imprest bank balance through buy / sell from the vault.
• Cashes personal checks for currency.
• Redeems foreign currency, computing accurate exchange rates for the various currencies received.
• Maintains a working knowledge of facilities, as well as special events on property, in order to advise customers of same, whenever possible.
• Assist in maintaining cage floor security by notifying department supervisors, security and surveillance of suspicious activity.
• Communicate effectively with all levels of team members, customers and outside contacts.
• Must adhere to our customer service standards by providing excellent customer service.
• Must interact with Guests and other Team Members in an upbeat and friendly manner.
• Work effectively in a fast paced environment.

JOB QUALIFICATIONS

PHYSICAL DEMANDS AND WORK ENVIRONMENT