Director Operations Truck Service

Director of Operations, Truck Service

The Director of Operations, Truck Service, is a senior operational leader responsible for driving performance across multiple territories. This role leads territory-level leadership teams to deliver consistent execution of company standards, operational excellence, and financial results. The Director champions strategic initiatives, fosters a culture of safety and accountability, and ensures alignment with company-wide goals. In partnership with cross-functional departments and executive leadership, the Director plays a key role in shaping the future of truck service operations.

Key Responsibilities

Leadership & Talent Development

• Lead, coach, and mentor Group Managers to build strong, effective teams.
• Identify and develop high-potential talent for succession planning and leadership pipelines.
• Conduct regular visits across assigned territory to assess performance, provide leadership coaching, and support operational excellence.
• Promote a culture of trust, recognition, and accountability across all service areas.

Operational Excellence

Financial & Business Performance

Strategic Planning & Execution

Customer & Brand Experience

Key Performance Indicators (KPIs)

What We'd Like to See

With Us, You'll Enjoy

Pay Range $0.00 - 0.00 annually A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties / requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

This role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on leadership, planning, and oversight, this role occasionally visit service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation.

This role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections.

This job description may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.