Lead, Legal Claims (Nashville)

Claims Adjuster

Bridgestone is looking for a highly motivated and detail-oriented Claims Adjuster to join our dynamic claims team. In this key role, you'll be responsible for investigating, evaluating, negotiating, and settling complex bodily injury claims that stem from auto accidents, premises liability, and other incidents, whether they're made for or against the organization. You will use various investigative methods and negotiate settlements within prescribed limits, working closely with insurance companies, repair facilities, and both internal and external legal staff. You will also initiate billing and collection procedures for any money owed to the organization due to damage to our equipment or property. The ideal candidate will have strong analytical, communication, and negotiation skills, along with a deep understanding of personal injury law and medical terminology.

The role will work in a hybrid capacity (Tu-Th in office) at our Nashville, TN Headquarters, or our Americas Technology Center in Akron, OH.

Manage an average caseload of 70-85 claims.

Determine coverage and liability for bodily injury claims based on policy language, relevant statutes, and established case law.

Conduct thorough investigations into reported bodily injury claims, including interviewing claimants, witnesses, policyholders, and medical professionals.

Gather and analyze all relevant documentation, such as police reports, medical records, lost wage documentation, and photographs.

Communicate effectively with all parties involved in the claim, including claimants, attorneys, medical providers, and internal stakeholders.

Negotiate fair and equitable settlements with claimants or their legal representatives, adhering to company guidelines and legal requirements.

Prepare detailed reports documenting investigations, evaluations, and settlement recommendations.

Collaborate with legal counsel on litigated claims, providing necessary documentation and support.

Maintain accurate and organized claim files, ensuring compliance with all regulatory requirements and company policies.

Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.

Thorough knowledge of personal injury law, insurance policies, and claims handling procedures.

Exceptional written and verbal communication skills, including the ability to articulate complex information clearly and concisely.

Proven negotiation and conflict resolution abilities.

Ability to work independently and manage a high-volume caseload effectively.

Customer service experience

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and / or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.