AVP, Branch Manager

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

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GENERAL SUMMARY Branch Manager is responsible for the overall success of the branch with a primary focus on retaining banking relationships and developing new business for the bank.

DIRECT REPORTS The incumbent supervises the entire staff within the branch.

ESSENTIAL FUNCTIONS Management of and total accountability for a branch office in meeting administrative, compliance, operational, sales and service, and profitability objectives of the bank.

Make regular business development calls to solicit new business (loans, deposits) or improve services to clients.

Oversee and / or train / guide staff to provide clients with appropriate Bank products and services.

Ensure that staff members provide continuous quality service to clients.

Represent the bank in the community through involvement in various civic and charitable activities.

Ensure compliance with the bank's policies and procedures.

Maintain non-discriminatory practices in business.

Perform miscellaneous duties as assigned.

Sales & Service Responsibilities

Set annual personal performance plan / goals and weekly sales plan / goals for the branch staff.

Assess sales results of the branch.

Collaborate with marketing department to develop sales programs and campaigns.

Hold weekly sales / service meetings for briefings and debriefings.

Motivate staff to solicit sales and provide commendable service.

Supervise training of staff on product knowledge, sales, and service techniques.

Provide clients with appropriate bank products and services to meet their needs.

Build / enhance business relationships with clients.

Lending Responsibilities

Make business development calls to solicit loans.

Maintain, promote, and enhance business relationships with clients.

Administration Responsibilities

Set annual budget and business goals for the branch.

Monitor monthly income and control expenses of the branch.

Ensure a satisfactory branch audit.

Monitor performance of staff under the manager's supervision, coach and counsel when needed, and ensure proper guidance for indirect reports.

Arrange for training and cross-training of staff as needed.

Address and resolve human resource issues when needed.

Understand personnel policies and procedures and treat staff fairly.

Operations Responsibilities

Oversee / monitor performance of operations staff to ensure policy compliance.

Ensure satisfactory branch audit results.

Authorities

Have authority to approve loans, overdrafts, checks, withdrawals, fee reversals, and other items.

Sign official checks and documents.

Provide signature guaranty.

Resolve errors and client complaints directly.

Hire and fire staff with senior management and HR concurrence.

QUALIFICATIONS Education

College degree in business or finance preferred.

Experience

3-5 years banking experience including 2 years in branch management preferred.

Good knowledge of commercial lending products.

Thorough knowledge of federal / state and IRS regulations.

Skills / Ability :

Leadership : planning, organizing, motivating, supervising, and delegating.

Ability to create a team environment.

Accountability and decision-making skills.

Strong sales and management abilities.

Sound judgment.

Excellent interpersonal and communication skills.

Interpersonal skills for business development calls.

Bilingual Mandarin or Cantonese preferred.

OTHER DETAILS Salary : $80K – $100K / year, determined by knowledge, skills, experience, and location.

Cathay Bank offers a comprehensive benefits package including medical, dental, vision, life, disability insurance, FSAs, HSA with company contributions, voluntary coverages, and 401(k).

We may collect personal information from applicants. For details, see our Privacy Policy .

We are an Equal Opportunity Employer, welcoming applications regardless of race, gender, religion, age, disability, or protected status.

View the "Know Your Rights" posters in various languages : English , Spanish , Chinese Traditional , Chinese Simplified .

For accessibility inquiries, contact Mickey Hsu at (626) 582-7370 or mickey.hsu@cathaybank.com . Note : This contact is for accommodation requests only.

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