Deployed Engineer

Job Description

Job Description

About Paladin

Paladin builds Drone-as-First-Responder systems that get eyes on emergencies in under 90 seconds. Our autonomous drones, LTE connectivity, and Watchtower platform help police, fire, and EMS make faster, safer decisions.

Role Summary

You will lead Paladin’s forward-deployed reliability function—assisting 24 / 7 customer support, hands-on hotfixes, and onsite remediation. You’ll dive into code when needed, ship patches safely, build customer-facing tools and internal utilities, and manage a small triage pod. You’re equal parts incident commander, field engineer, and player-coach who turns real-world issues into stable, scalable solutions.

What You’ll Do

• Assist 24 / 7 Reliability : Run an on-call rotation covering critical incidents across software, firmware, networking / LTE, and on-site hardware setups (docks, sensors, EXT / compute, cabling).
• Hands-on Engineering : Triage issues, reproduce defects, write / merge hotfixes, and upstream fixes to core services with tests, feature flags, and safe deploys.
• Onsite Remediation : Travel to customer sites for high-severity issues, new site stabilizations, and complex integrations; coordinate with local stakeholders and vendors..
• Build Tools & Products : Create small services, scripts, and dashboards that solve recurring customer pain (telemetry, log scrapers, health checks, alerting, one-click diagnostics).
• Run Incident Management : Establish SEV levels, lead bridges, drive comms (internal / external), deliver RCAs within SLA, and track corrective actions to closure.
• Operational Excellence : Maintain runbooks, golden signals / SLOs, playbooks, and site commissioning checklists; push automation to eliminate manual toil.
• Partner Cross-Functionally : Work tightly with Customer Success, Product, and Core Eng to prioritize fixes, capture field insights, and harden releases before wide rollouts.
• Security & Compliance : Handle sensitive data responsibly, follow access controls, and ensure logs / RCAs meet public-safety expectations.
• Readiness & Training : Level up CS and field partners with training, shadowing, and cert programs; ensure every site has a clear “break-glass” plan.

Qualifications

Nice to Have

On-Call & Travel Expectations

Tools You Might Use

Python / Go / Node

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