Collector (Remote)

Job Responsibilities :

To manage the cash collection activities across all lines of business for assigned Restricted US accounts. Partner to drive operational performance maximizing cash collections, with a focus on supporting our business stakeholders.

This will involve but not be limited to escalation management from internal stakeholders and external customers, and stakeholder collaboration.

The collector will serve as a key member of the Order to Cash team, promoting a culture of Executional Excellence, Process Excellence, Innovation and Business Value.

Focus on AR, Dispute Management & Resolution, & working all collection buckets up to & including 365+ DPD.

Contact customers to resolve past due AR balances at the account level on all AR collections buckets.

Key Responsibilities :

Ability to work at the account level of all buckets on assigned Restricted US accounts.

Ability to effectively work through customer disputes pertaining to invoices.

Works towards paid / PTP, dispute, or excuse / escalation at the 30 DPD mark.

Focal points are AR, Dispute Management, & limiting 60+ DPD roll to 90+ DPD.

Work with internal stakeholders as needed to ensure accurate responses to queries raised by customers.

Proactively recommend continuous improvements to maximize efficiency and accuracy of existing systems and processes.

Assist with reconciling payment schedules from customers, including analysis of the customers' payment schedule vs the claim we have raised, and communicating this to the customer.

Work with internal and external stakeholders (Region / Branch Managers, Billing, Sales, Key Accounts, and Clients).

Regular reporting on Accounts Receivable turnover and status of collection activities.

Desirable Behaviors & Skills :

Effective time management - ability to set priorities to meet deadlines and work under pressure.

Ability to manage stressful situations, particularly during month end activities.

Ability to communicate effectively with stakeholders.

Ability to handle confidential and sensitive information in a professional manner.

Exhibits leadership in terms of problem solving.

Strong work ethic with integrity & responsibility.

Adaptable & flexible - Exhibits a positive attitude with a "can do" approach to finding solutions.

Exhibits a clear understanding of task-related expectations.

Enthusiasm for change and desire to learn.

Demonstrates responsiveness and a sense of urgency when dealing with collection issues on key and sensitive customers.

HIRING HOURLY RANGE : $23-31 (Hourly rate to be determined by the education, experience, knowledge,skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson ControlsCareers site at