Revenue Management Coordinator

Revenue Management Coordinator

It is the primary responsibility of the Revenue Management Coordinator to assist the Downtown Grand Hotel leadership team with driving total profitability throughout the resort by determining the right customer and mix of business for the property.

Position Responsibilities/Duties:

1. Create, maintain, and distribute various reports to evaluate current market conditions, pace and pickup, group business, special events/holidays, along with any other data that may be available.
2. Assist with rate plan and package maintenance, rate uploads, and troubleshooting any rate/room availability issues.
3. Assist with updating offers through all channels of business, including the brand.com website, to reflect business levels and demand.
4. Assist with managing various reporting of availability, rates, and inventory for all channels.
5. Assure bookings from all channels are being properly downloaded into the PMS.
6. Process group rooming lists, provide pickup and reconciliation.
7. Process payments and/or refunds when applicable.
8. Penalize reservations when applicable: cancellations, no shows, etc.
9. Provide support to customers who may need to amend or cancel a reservation.
10. Assist with call center and OTA reservation requests.
11. Input Wholesale reservations distributed via manifests and email.
12. Monitor arrivals daily to ensure reservations are confirmed and in the system.
13. Reconcile OTA reservations.
14. Learn contract process to create new contracts.
15. Assist executive team with daily tasks and assignments.
16. Always maintain and promote hospitality.
17. Other duties as assigned.

Minimum Requirements:

• One (1) years of revenue management experience in a Hotel & Casino with at least 500+ rooms in a competitive market.
• Experience with other Hotel Information Systems and other Hotel Administration systems including but not limited to Revenue Management systems, Delphi, Synxis, Casino Management Systems (Sci-Games, Synkros, IGT etc.)
• Advanced computer skills, including proficiency in MS Office.
• Excellent written and verbal communication skills.
• Ability to perform with accuracy and attention to detail.
• Basic understanding of revenue management, marketing, and distribution channels.
• Ability to understand and execute best profit-producing practices and industry trends.
• Strong organizational and multitasking abilities.
• Customer-oriented with a proactive attitude.
• Demonstrate ability in maintaining consistent, high-quality service levels.
• Demonstrate ability to use initiative and judgment in order to identify, analyze, and solve problems.
• Time-management skills, with the ability to prioritize tasks.
• Must be able to work a flexible schedule including weekends and holidays.
• Must be able to comprehend all information and documentation.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke.
• Follow all safety procedures as established by the company.

This job description in no way states or implies that these are the only duties to be performed by the team member in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodation with the employer.