Technical Lead

Job Description

Job Description

Apply now : Technical Lead, Contact Center Technology, location is Remote (EST / CST). The start date is ASAP for this 3-month contract-to-hire position.

Job Title : Technical Lead, Contact Center Technology

Location-Type : Remote (EST / CST)

Start Date Is : ASAP

Duration : 3-month contract-to-hire

Compensation Range : $70 / hr – $85.00 / hr

Job Description :

Lead modernization efforts across a legacy contact center tech stack, driving DevOps implementation, cloud migration, and engineering best practices in a consulting-style, unstructured environment.

Day-to-Day Responsibilities :

Lead technical implementations across the contact center ecosystem with good understanding of architecture

Modernize code base and implement DevOps / CI / CD practices

Consolidate source code into GitHub and streamline development workflows

Engage with clients and stakeholders to define and deliver tailored technical solutions

Oversee integrations with Salesforce, Zendesk, Amazon Connect, and other platforms

Perform code reviews and provide mentorship to junior engineers

Contribute to pre-sales activities and technical proposal development

Requirements : Must-Haves :

10 years of development experience, 5 years in technical leadership roles

Strong proficiency in .NET and Microsoft Azure

Current, hands-on development experience

Deep understanding of contact center technologies (Amazon Connect or Genesys)

Experience in consulting or startup environments

CRM ecosystem experience (e.g., Salesforce, Zendesk)

Familiarity with DevOps, CI / CD pipelines, and modern development practices

Strong communication skills and a client-facing mindset

Nice-to-Haves :

Certifications in Azure, AWS, or Salesforce

Exposure to AI-powered chatbots, knowledge bases, and generative AI coding