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NWH Service Line Manager

NWH Service Line Manager

Salem Hospital NSMCNewton, MA, US
10 days ago
Job type
  • Full-time
Job description

Service Line Manager

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Service Line Manager's Key Responsibilities Include (But Are Not Limited To) The Following :

  • SLM will start onboarding process and ensure all steps are required for providers to start on time and have positive onboarding and new employee experience at NWH (including credentialing, Epic requests, relevant communications to new employees, all related workflows)
  • SLM will coordinate with appropriate teams for onboarding process and update ADs and Chairs / Chiefs on progress and any issues that may arise
  • Includes attending weekly meetings with Onboarding Coordinator, payer enrollment teams, contracting, etc.
  • Also responsible for managing and processing Beeline (POI) requests and other needs as required
  • Scope : Behavioral Health, Palliative Care, Hospitalist Services (Pediatrics & Adult), OB / GYN, Women's Health (MFM / ART), Special Care Nursery

NWH Clinic and Inpatient Service Line Operational Support :

  • Holds weekly meetings with practice managers (including at least practice managers and supervisors + / - additional administrative colleagues as appropriate)
  • Meets with Practice Managers and appropriate teams as required to share policy changes, workflow questions, general best practices, etc. Creates "cohort" of Practice Managers and colleagues across NWH. Ensures Practice Managers and staff are appropriately resources and informed about upcoming changes to implement them and adapt.
  • Attends key meetings such as MGB Webinars, NWH Leader Meetings and stays up to date on Broadcasts, Epic, HR changes, etc. that will impact NWH operations and proactively shares notes and key impacts with affected teams.
  • Provides HR / operational support to Practice Managers and escalates as needed
  • Escalates issues to Administrative Directors and / or HRBPs as needed and provides regular updates
  • Ensures Practice Managers have appropriate systems and plans in place to cover for planned and unplanned absences across areas of responsibility
  • Helps create managerial and supervisor reference materials and trainings, also including resources such as employee onboarding materials, performance management, etc.
  • Assists with workflow challenges related to POs, ordering, etc.
  • Finances / Budget / Analysis :

  • Supports Administrative Directors with requisitions and POs as needed
  • May include support of Special Payments for Service Lines, CME and Reimbursement processes
  • Other projects as assigned and appropriate; opportunity for growth
  • Special Projects :

  • Supports projects as needed across the hospital (inpatient and outpatient)
  • Supports Administrative Directors and Chairs / Chiefs with data requests, tracking, and distribution as needed
  • E.g., Annual Quality Incentive data tracking and communications
  • Clinic Dashboards and key metrics definition, tracking and improvement projects
  • Other projects as assigned based on institutional needs and priorities
  • Reporting Structure :

  • Will directly report to the Administrative Director of Maternal Child Health and will report on a dotted line basis to Administrative Directors of Surgery and Behavioral Health
  • Direct Reports : Women's Health Practice Manager + 2 Department of Surgery Practice Managers
  • Clinics include : ART, MIGS, MFM, Colorectal, Thoracic, Plastics, Breast, Endocrine, General / ACS Surgery, Center for Weight Loss, Vascular
  • Indirect Reports : Behavioral Health Practice Managers + communications and interactions with other administrative staff as appropriate
  • Remote Type : Hybrid

    Work Location : 2014 Washington Street

    Scheduled Weekly Hours : 40

    Employee Type : Regular

    Work Shift : Day (United States of America)

    Pay Range : -

    Grade : 7

    At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

    Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

    Mass General Brigham Competency Framework :

    At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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