Patient Services Coordinator (Port Charlotte, FL)

Patient Services Coordinator (Port Charlotte, Fl)

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.

The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources.

Approach and Deployment (What to Do & How to Do It)

• Receive all patients into the clinic according to standards set forth by the company. (Reception Protocol)
• Acknowledge patients when they arrive. Stand up to greet and offer assistance, coffee and refreshments.
• Answer phones promptly using standard greeting, listen empathetically and follow phone script.
• Place same-day follow-up calls to new patients scheduled and those who did not show or cancelled their appointments.
• Facilitate a concierge-level patient experience in the front office. (Setting the Stage)
• Keep office neat, clean and current.
• Prepare coffee and refreshments every morning.
• Review charts for upcoming patient appointments using company checklist.
• Lead Morning Huddle on behalf of Clinic Team at the start of each day.
• Administer patient intake forms at check-in. Review and update PMS as needed.
• Participate as needed in patient education.
• Manage patient schedule on behalf of Clinic Team. (Schedule Optimization)
• Schedule and confirm all patient appointments.
• Enter appointment outcomes within twenty-four hours of completion.
• Use strategic scheduling to accommodate same- or next-day new patient appointments.
• Prep schedule in advance for daily Opportunities and Special Events.
• Manage patient accounts receivable, deposits and inventory for Clinic Team. (Accounts Management)
• Track all orders, sales and payments through PMS system.
• Adhere to PO Process and inventory guidelines.
• Maintain cash 'till' and make regular bank deposits.
• Reconcile all deposits daily and report weekly.
• Collect patient insurance information and verify benefits.
• Submit insurance billing requests. Monitor claim status for follow-up as needed.
• Comply with monthly AR and Inventory reporting requirements.
• Help build practice through patient contact, outreach and retention marketing. (Customer Lifecycle)
• Always schedule follow-up appointments for patients seen in the clinic.
• Be familiar with your clinic / regional marketing event calendar.
• Place follow-up calls to patients included in remarketing outreach and campaign reports as received.
• Ensure accurate patient record classification via updates to required fields and additional research as needed.
• Prepare for and participate in special events.
• Maintain day-to-day operational procedures. (Integration)
• Maintain office supplies and organization.
• Manage patient files per company standards.
• Adhere to HIPAA guidelines and protect patient privacy.

Results Performance Measures (How to Measure Success)

Other Duties (Non-Measurable)

Job Requirements (Knowledge, skills and abilities for performance of essential duties)

Minimum education, certification and experience requirements :

Skills & Abilities

Confidential Information :

This position has access to a variety of confidential customer data.

Required Communication :

Working Conditions :

Equipment Operation : General equipment

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Salary and Other Compensation : The annual hourly rate for this position is between $16- $20 per hour. Factors which may affect starting pay within this range may include : geography / market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for commissions based upon performance results. There is no guarantee of payout.

Benefits : The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.