Service Request Specialist

Service Request Specialist

Job ID

2025-28243

Category

Infrastructure Support

Location

US-OH-Sharonville

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com.

About the Opportunity

DMI (Digital Management, LLC.) is looking for a Service Request Specialist.

We are looking for a highly organized and efficient person to provide end user support for our managed services operation. The successful candidate will submit requests to vendors & resolve tickets. When necessary, the Service Request Specialist will cross-train and participate in other responsibilities of the Contact Center team.

Duties and Responsibilities :

Submit MACD requests (moves, adds, changes, and disconnects).

• Submit vendors orders to request equipment on behalf of DMI customers.
• Update systems assets.
• Assist with activation of mobile phones.
• Monitor vendor responses to resolve tickets.
• Oversee the organization of our ServiceNow ticketing system.
• Assist other teams with overflow work.

Qualifications

Education and Years of Experience :

Desired Skills / Experience :

Additional Requirement(s) :

Location : Training will be completed onsite in our Sharonville, OH office. Once training is completed, the position will be remote.

Hours : The team is looking for flexible availability for 1st and 2nd shift, as well as weekends. Schedules will rotate on a 90 day basis.

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Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together :

These values aren't just ideals-they show up in how we support every part of your well-being :

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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