Service Request Specialist

Service Request Specialist

DMI (Digital Management, LLC.) is looking for a Service Request Specialist. We are looking for a highly organized and efficient person to provide end user support for our managed services operation. The successful candidate will submit requests to vendors and resolve tickets. When necessary, the Service Request Specialist will cross-train and participate in other responsibilities of the Contact Center team.

Duties and Responsibilities :

• Submit MACD requests (moves, adds, changes, and disconnects).
• Submit vendors orders to request equipment on behalf of DMI customers.
• Update systems assets.
• Assist with activation of mobile phones.
• Monitor vendor responses to resolve tickets.
• Oversee the organization of our ServiceNow ticketing system.
• Assist other teams with overflow work.

Qualifications :

Desired Skills / Experience :

Additional Requirement(s) :

Location : Training will be completed onsite in our Sharonville, OH office. Once training is completed, the position will be remote.

Hours : The team is looking for flexible availability for 1st and 2nd shift, as well as weekends. Schedules will rotate on a 90 day basis.

Working at DMI :

These values aren't just ideals-they show up in how we support every part of your well-being :

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.