Retail Customer Service Associate

Store Consultant

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

General Duties and Responsibilities : People - Follows instructions of supervisors and assists other team members in performing store functions. Service - Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need. Profit - Ensures confidentiality of customer data and careful handling of documents, media, and packages. Self-Management - Performs multiple tasks at the same time. Able to operate with minimal supervision. Adheres to all FedEx Office team member and retail store standards.

Minimum Qualifications and Requirements : High school diploma or equivalent education. 6+ months of specialized experience. Excellent verbal and written communication skills.

Essential Functions : Ability to stand during entire shift, excluding meal and rest periods. Ability to move and lift 55 pounds. Ability to bend / twist at the waist and knees. Ability to communicate effectively with customers, vendors, and other team members. Ability to perform work activities requiring cooperation and instruction. Ability to function in a fast-paced environment, under substantial pressure. Ability to maintain attention and concentration for extended periods of time. Ability to work with minimal supervision. Ability to report regularly to work and maintain established business hours.