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Program Manager, Strategic Initiatives

Program Manager, Strategic Initiatives

Future Tech EnterpriseFort Lauderdale, FL, US
10 hours ago
Job type
  • Full-time
  • Permanent
  • Temporary
Job description

Program Manager

Are you a forward-thinking leader passionate about IT lifecycle services, PCaaS innovation, and business transformation? Future Tech Enterprise is seeking a Program Manager to directly support our Vice President of Corporate Strategy. This role is pivotal in shaping new business opportunities, building thought leadership in the PCaaS space, and driving seamless program adoption across the enterprise.

The ideal candidate combines strategic vision with operational excellencebalancing customer-facing content creation and business development support with the practical execution required to onboard, train, and transition new Program Managers into customer-facing roles. This position reports directly to the Director of Program Management while serving as the primary program support for the VP of Corporate Strategy. This full-time, on-site position is based in Fort Lauderdale, FL. The work hours are Monday-Friday, 8 : 30a -5 : 30p. Our benefit offerings include Medical, Dental & Vision insurance, 401k with company match, and PTO. This position includes responsibilities working with government contractors; therefore, U.S. Citizenship is a requirement.

Key Responsibilities

  • Partner with the VP of Corporate Strategy in new business conversations, providing program management insight and operational depth to customer discussions.
  • Research, design, and present forward-leaning PCaaS models, frameworks, and business cases that position Future Tech as a thought leader in IT lifecycle solutions.
  • Create executive-level presentations, pitch decks, and solution narratives that highlight the value of Future Tech's service offerings.
  • Translate technical capabilities (ServiceNow, ERP, PCaaS operations) into business outcomes tailored for prospective customers.

Program Enablement & Training

  • Support the transition from business development to program execution by preparing standardized onboarding frameworks, project plans, and handoff materials.
  • Train, mentor, and support new Program Managers during onboarding to ensure seamless integration into customer programs.
  • Act as an interim program resource during customer transitions until a permanent Program Manager is assigned.

    • Thought Leadership & Innovation

  • Stay informed on emerging PCaaS trends, IT service models, and digital lifecycle innovations; distill insights into practical strategies and customer-ready content.
  • Partner with senior leadership to shape Future Tech's go-to-market messaging, differentiating our PCaaS models from competitors.
  • Identify opportunities to productize internal processes or service differentiators into marketable solutions.

    • Data, Reporting & Continuous Improvement

  • Develop program models, ROI analyses, and executive dashboards to support strategic decision-making.
  • Collaborate with ServiceNow Analysts and ERP teams to ensure accurate alignment of new business concepts with operational execution.
  • Standardize repeatable reporting templates and transition materials for new customers.

    • Qualifications & Requirements

    This position includes responsibilities working with government contractors; therefore, U.S. Citizenship is a requirement.

    Experience

  • 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with exposure to business development and strategy.
  • Demonstrated ability to support senior executives with customer-facing presentations, data analysis, and strategic initiatives.
  • Hands-on experience with ServiceNow workflows and ERP processes.
  • Proven success in bridging strategy and execution, particularly in program onboarding or enablement roles.

    • Education & Certifications

  • Bachelor's degree.
  • ITIL Foundation certification (preferred).
  • PMP or other program / project management certification (preferred).

    • Skills & Proficiencies

  • Advanced Microsoft Excel and PowerPoint (data modeling, pivot tables, dashboards, executive-ready presentations).
  • Strong writing, storytelling, and content creation skills with the ability to craft compelling customer narratives.
  • Ability to mentor, train, and develop program management talent.
  • Strategic thinker with a customer-first mindset and a commitment to innovation and continuous improvement.

    • Why Join Us?

    This is a high-visibility role that places you at the center of Future Tech's growth strategy. You will not only help win new business but also shape the future of PCaaS delivery models, working alongside executive leadership while directly impacting customer outcomes and organizational scale. #LI-Onsite

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    Program Manager • Fort Lauderdale, FL, US

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